Research
A new report, Unmasking the Un-Carrier, reveals that T-Mobile’s deceptive advertising, aggressive debt collection practices and unproductive customer service policies run counter to the company’s consumer-friendly image.
Learn more about your rights as a wireless customer:
Federal Trade Commission
Protecting American consumers is the FTC’s mission. Visit their website to learn more.
Federal Communications Commission
The FCC is the primary regulator of telecommunications companies and provides resources for consumers. Visit their website to learn more.
File a complaint with regulators about your experience:
Consumer Financial Protection Bureau
For problems with debt collections or equipment financing, file a complaint with the Consumer Financial Protection Bureau.
Federal Communications Commission
For other problems with your cell service, equipment or account, file complaints with the Federal Communications Commission or your state’s Attorney General.
Find out more about debt collection abuses:
National Consumer Law Center
Visit their website to learn more.
Center for Responsible Lending
Visit their website to learn more.