Resources

Research

A new report, Under Pressure at the Uncarrier, finds that T-Mobile’s unrealistic sales targets led employees to fraudulently add programs or services — such as insurance or additional lines — to customers’ accounts without their knowledge.

Download the PDF.

Unmasking the Un-Carrier reveals that T-Mobile’s deceptive advertising, aggressive debt collection practices and unproductive customer service policies run counter to the company’s consumer-friendly image.

Download the PDF.

Learn more about your rights as a wireless customer:

Federal Trade Commission

Protecting American consumers is the FTC’s mission. Visit their website to learn more.

Federal Communications Commission

The FCC is the primary regulator of telecommunications companies and provides resources for consumers. Visit their website to learn more.

File a complaint with regulators about your experience:

Consumer Financial Protection Bureau

For problems with debt collections or equipment financing, file a complaint with the Consumer Financial Protection Bureau.

Federal Communications Commission

For other problems with your cell service, equipment or account, file complaints with the Federal Communications Commission or your state’s Attorney General.

Find out more about debt collection abuses:

National Consumer Law Center

Visit their website to learn more.

Center for Responsible Lending

Visit their website to learn more.